All new orders receive a 2D digital proof via email within 24 hours of submitting your order, and our Prepress team will make sure to alert you to any technical file issues they may encounter when preparing your artwork for proofing. This includes low resolution images, small text, thin lines, and other measurable technical concerns.
As the customer, you are responsible for reviewing spelling, design layout, size, color, and material. Packlane is not responsible for errors approved on proofs.
If you haven't received your proof to your email inbox within 24 hours of placing your order, please check your Spam/Junk, Promotions, and Updates folders or message our Support team.
You can make changes and go through as many proof rounds as you need to get your box design the way you want it; you can also cancel your order during the proofing process if necessary.
Please note: Your production turnaround cannot start until a proof is approved for production. Any delays in proofing may result in an update to your estimated delivery date.
Once you accept your proof, your order moves into Production and no further changes or cancellations are possible. Any special accommodations that can be made for post-approval changes or cancellations will be subject to a post-approval Change Fee.
What if I placed a Restock order?
If you placed an order using the "Restock" button on your My Orders page, you will not receive a proof. Restocking is a great way to have us pull the previous artwork and zip it along to Production as quickly as possible. We recommend using this option only if you have no artwork or other changes from your last order!