All artwork and order specification changes must occur before you approve the proof for your order!
Some changes are quick and easy, and can be made during the proofing process:
• Replace an artwork file
• Add or remove text
• Change a background color
• Change shipping address \ method
Other changes may require us to cancel the order so a new corrected order can be submitted:
• Change dimensions \ sizes
• Change box style
• Add or take away printing on the inside of the box
• Change the order quantity
• Change the material on which the box will be printed
If a change or cancellation is requested after proof approval, we may be able to pull the order from production if we are notified immediately, but pulling the order back after approval will incur a Change Fee starting at $35. More complex changes will be quoted on a case-by-case basis.
Post-approval cancellations, when possible, will be refunded the order total minus the $35 Change Fee.
Shipping Address Changes
We can make changes to shipping method and shipping address at any time until an order ships. Once the order has been picked up by Fedex, all in-transit address changes will incur a $20 Address Change Fee per parcel to cover fees from Fedex. This fee will be presented before a change is confirmed, and charged to the credit card that was used on your order. Address change fees are non-refundable.
Address change fees for freight shipments vary in price depending on carrier and will be quoted by our shipping coordinator at your request.
If you have a change and are not sure whether it can be made during proofing, let us know as quickly as possible and do not approve the proof for your order until the issue is resolved.