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FAQs

Box Options & Materials

  • Does Packlane offer color matching?
  • How do you assemble a mailer box?
  • What is Econoflex?
  • What is HDPrint?
  • Can I add a glossy coating to my boxes?
  • What type of tape or glue should I use on my printed boxes?
See all 18 articles

Placing an Order

  • How do I reset or change my password?
  • Can I order a sample of my custom size or design?
  • How do I reorder?
  • How do I order on the website and design on the 3D tool?
  • Do you sell inserts?
  • How do I get a quote for my order?
See all 13 articles

Pricing & Turnaround

  • Where is my order?
  • Do you offer rush production?
  • What is the turnaround time on my order?
  • Do you have any price breaks?
  • Can I order more than 2000 units?
  • What choices affect my pricing?
See all 7 articles

Shipping

  • Where does my order ship from?
  • Will all of my items ship together?
  • Can you ship to a PO Box?
  • Can you ship internationally?
  • How do freight deliveries work?
  • Can you combine my orders for shipping?
See all 11 articles

Sales Tax Exemption

  • Why is there Sales Tax on my order?
  • Are all of my orders eligible for sales tax exemption?
  • What qualifies for tax exemption? How can I find out if I am qualified or eligible?
  • How do I apply for sales tax exemption with Packlane?

Packperks Rewards

  • What are VIP levels?
  • How to apply a coupon code/ reward:
  • How can I see how many Boxcoins I have?
  • How to earn PackPerks
  • What are PackPerks Rewards & Referrals?
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