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Frequently Asked Questions about our services, products, and materials
Box Options & Materials
Can I get a sample box?
What's the difference between Kraft, Standard White, and Dreamcoat?
What will the finish on my boxes look like?
Can you print foils, metallics, or white inks?
Are there print quality differences between your Kraft and White material options?
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Is the price affected by the number of colors used in the design?
What choices affect my pricing?
Can you print more than 2000 units?
Do you have any price breaks?
What is the turnaround time on my order?
Do you offer rush production?
Placing an Order
Will I see a proof for my order? How do I know if my art is printable?
How do I change something on the order I just placed?
How do I cancel the order I just placed?
Where do I upload my dieline template? How do I order with a 2D dieline?
How do I order more than one design?
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What shipping method should I pick?
How to estimate shipping costs before placing an order:
I want to change my shipping method. How do I do that?
How will my boxes get to me?
Can you split an order and ship to different destinations?
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What are PackPerks Rewards & Referrals?
How to earn PackPerks
How can I see how many Boxcoins I have?
How to apply a coupon code/ reward:
What are VIP levels?
Sales Tax Exemption
How do I apply for sales tax exemption with Packlane?
What qualifies for tax exemption? How can I find out if I am qualified or eligible?
Are all of my orders eligible for sales tax exemption?
Why is there Sales Tax on my order?