Packlane

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How do I change something on the order I just placed?

All changes must occur before you approve the proof for your order!

Some changes are quick and easy, and can be done after you receive your proof:

• Replace an artwork file
• Add or remove text
• Change a background color
• Change shipping address \ method

Other changes may require us to cancel the order and have you resubmit it:

• Change dimensions \ sizes
• Change box style
• Add or take away printing on the inside of the box
• Change the order quantity
• Change the material on which the box will be printed

We can make changes to shipping method and shipping address at any time until an order ships. Once the order has been picked up by Fedex, all in-transit address changes will incur a $20 Address Change Fee to cover fees from Fedex. This fee will be charged to the credit card that was used on your order and is non-refundable. 

Address change fees for freight shipments vary in price depending on carrier and will be quoted by our shipping coordinator at your request. 

If you have a change and are not sure whether it can be made during proofing, let us know as quickly as possible and do not approve the proof for your order until the issue is resolved.

Once your proof has been approved, your order moves into Production, and no further changes or cancellations can be made.


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