How do freight deliveries work?

If you are ordering a large quantity (around 400+ units of a medium-large size box), we may be shipping your order via LTL freight instead of a parcel Ground service (such as FedEx). 

What does that mean?

This means that your flat, unassembled boxes will be packed onto a 48" x 40" pallet instead of bundled and packed into cardboard parcels. With freight shipping, the box sheets are carefully stacked on the pallet, covered with a cardboard "cap", then wrapped in industry-standard plastic wrapping for protection. The shipping price you see on the checkout page includes freight with lift-gate or curbside delivery only.

How long does freight shipping take?

Freight travels by trucks with "day lanes" usually projected in 2-3 day ranges. For example, your order might be placed with a 1-3 day lane service, 2-4 day lane service, or a 5-8 day lane service. The days projected are business days and exclude weekends and holidays. As a result, we can provide only a rough estimate of the delivery date.

Can freight deliver to my house?

While we happily offer freight delivery to residential locations, please keep in mind the following:

  • "Curbside" delivery means the pallet will be unloaded to your curb only. Drivers may have a pallet jack to move the pallet to your driveway or to a non-elevated entryway, but they are not authorized to move the pallet inside of a building without an additional Inside Delivery fee. If you require your delivery to be brought inside, please message us immediately after placing your order to make arrangements.
  • The freight carrier will call you to coordinate an appointment for delivery if the address is recognized as a residential location. Depending on availability and ease of scheduling, this may delay your delivery date (typically by 1 day).
  • Freight is typically delivered from 18 wheel trucks. If you feel uncomfortable or are otherwise unable to have large vehicles in your neighborhood, please contact us before placing an order for a large quantity. We may be able to coordinate a solution.

Will the freight driver be nice and help me with unpacking the pallet?

Depending on the LTL carrier, drivers may have minimal customer service training. If you would prefer white-glove service, inside delivery, or pallet removal, please send us a message and our Shipping Concierge will be happy to quote for those arrangements ahead of time.

Please note: If any type of freight upgrade or redirection is needed to deliver to your location, we reserve the opportunity to apply upgrade costs.

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