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How do freight deliveries work?

If you are ordering a large quantity (about 400+ units of a medium-large size box), we may be shipping your order via LTLĀ freight instead of a parcel Ground service (such as FedEx). This means that your flat, unassembled boxes will be packed onto a large 48" x 40" pallet instead of a cardboard parcel. They are carefully stacked, wrapped in cardboard, and then thoroughly shrink wrapped onto the pallet for protection. The shipping price you see on the checkout page includes freight with lift-gate or curbside delivery only.

Freight travels by trucks with "day lanes" usually projected in 2-3 day ranges. For example, your order might be placed with a 2-4 day lane service or a 5-7 day lane service. The days projected are business days and exclude weekends and holidays. As a result, we can provide only a rough estimate of delivery date.

While we happily offer freight to residences, please keep in mind the following:

  • "Curbside" delivery means the pallet will be unloaded to your curb only. If you require it to be brought inside, please message us immediately after placing your order to make arrangements.
  • The freight carrier will call you to coordinate an appointment for delivery. Depending on availability and ease of scheduling, this may delay your delivery date (typically by 1 day.)
  • Freight is typically delivered from 18 wheel trucks. If you feel uncomfortable or are otherwise unable to have large vehicles in your neighborhood, please contact us before placing an order for a large quantity. We may be able to coordinate a solution.

Depending on the LTL carrier, drivers may have minimal customer service training. If you would prefer white-glove service, inside delivery, or pallet removal, please email us and we'll be happy to help.

If any type of freight upgrade or redirection is needed, we reserve the opportunity to apply upgrade costs.

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